One day before our original flight to Manila on March 27, QATAR AIRWAYS through their twitter account made a new exciting announcement for all its existing passengers. While we had some concerns about the refund process (as we haven’t received our travel fund confirmation yet and our booking is still ACTIVE on the system). We tried to give them a call several times but just this afternoon, I was able to talk to the staff after almost 30 mins of waiting. We encourage everyone to just be patient and hope you get your call connected as they are “experiencing a high volume of calls”.
In these challenging times, we are here to support our passengers when it is time to travel. As a leading airline, we understand these situations can be difficult, so it is vital to give you full support and provide you with the best travel solutions.
Whether you need to book your trip back home, or have an upcoming trip, we are offering you flexibility to change your travel plans. You can either change your date of travel free of charge, exchange for a future travel voucher with 10% additional value or request a refund*.
Your safety, security and well-being are our first priority. As always, we provide the highest standards of hygiene on our aircraft, so your journey back home is seamless and safe.
Flexibility to change your travel plans
If you have already booked or planning to book for travel up to 30 September 2020, you can choose one of the following options:*.
1. Change your travel date free of charge
2. Exchange for a future travel voucher with 10% additional value.
3. Refund your ticket
*Terms and conditions apply.
BLOGGER’S NOTE: While they did not mention if the OPTION 1 is FREE OF CHARGE on the change fee only or will credit the entire amount on new travel date (we still have to confirm this). Please let us know in the comment section if you were able to get clarifications ahead of us, otherwise, we will update this post the soonest.
Also, we just hope that by changing our fares into a TRAVEL VOUCHER which we can use on a later date, ticket prices will not shoot up which will require us to pay very expensive fare differences. Most of us are only choosing this option due to uncertainty on the next possible travel dates. We hope that the management of Qatar Airways and other airlines as well will really give their customers an honest to goodness options. In the meantime, the above is definitely a good news! Good job QATAR AIRWAYS for setting the standard which other airlines also followed.
For more inquiries, please call QATAR AIRWAYS at +974 4023 0000 or visit their website http://www.qatarairways.com